Privacy Policy

Effective Date: July 3, 2026

Tio Pele (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://tiopele.com (“Website”) or use our services.

By using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

You may voluntarily provide information such as:

  • Name

  • Email address

  • Phone number

  • Delivery or billing address

  • Payment information (processed securely by third-party providers)

  • Reservation details

  • Special dietary requests

  • Messages submitted through our contact forms

Automatically Collected Information

When you visit our Website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Date and time of your visit

  • Referral website

  • General location information

2. How We Use Your Information

We use your information to:

  • Process online orders

  • Manage reservations

  • Respond to customer inquiries

  • Provide customer support

  • Improve our Website and services

  • Send order confirmations

  • Send promotional offers (only if you choose to receive them)

  • Detect fraud and maintain Website security

  • Comply with legal obligations

3. Payment Information

Payments are processed through trusted third-party payment providers.

We do not store your complete credit card or payment information on our servers.

4. Cookies

Our Website uses cookies and similar technologies to:

  • Remember user preferences

  • Improve Website performance

  • Analyze Website traffic

  • Enhance your browsing experience

You may disable cookies through your browser settings, although certain Website features may not function properly.

5. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties that assist us in operating our business, including:

  • Payment processors

  • Online ordering platforms

  • Delivery providers

  • Reservation systems

  • Website hosting providers

  • Analytics providers

  • Marketing service providers

These providers are permitted to use your information only as necessary to perform services on our behalf.

We may also disclose information if required by law or to protect our legal rights.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your information.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders

  • Provide requested services

  • Meet legal and accounting obligations

  • Resolve disputes

  • Enforce our agreements

8. Marketing Communications

If you subscribe to our newsletter or promotional emails, you may unsubscribe at any time by clicking the “Unsubscribe” link included in our emails or by contacting us directly.

9. Children’s Privacy

Our Website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will delete it promptly.

10. Third-Party Services

Our Website may use or link to third-party services such as:

  • Google Maps

  • Social media platforms

  • Online ordering providers

  • Payment gateways

  • Analytics services

These services operate under their own privacy policies, and we are not responsible for their privacy practices.

11. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Request a copy of your data where applicable

  • Opt out of marketing communications

To exercise these rights, please contact us using the contact information provided on our Website.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page along with the updated Effective Date.

Your continued use of the Website after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us through the contact information provided on https://tiopele.com.