Terms & Conditions

Effective Date: July 3, 2026

Welcome to TioPele.com (“Website”). By accessing or using this Website, placing an order, making a reservation, or using any of our services, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please do not use our Website.

1. About Us

Tio Pele is a restaurant offering freshly prepared food, beverages, and related services through our physical location and online platforms.

2. Website Use

You agree to use this Website only for lawful purposes. You may not:

  • Use the Website in any way that violates applicable laws.

  • Attempt to gain unauthorized access to our systems.

  • Upload or transmit viruses or malicious software.

  • Copy, reproduce, or distribute Website content without written permission.

3. Orders

All orders are subject to availability and acceptance.

We reserve the right to:

  • Refuse or cancel any order.

  • Correct pricing or menu errors.

  • Limit quantities.

  • Discontinue menu items without notice.

Once an order has been confirmed, modifications may not be possible.

4. Pricing

Prices displayed on the Website are in U.S. Dollars (USD) and may change without notice.

Applicable taxes, delivery fees, and service charges will be calculated during checkout where applicable.

5. Payment

We accept major credit cards and other approved payment methods.

Payments are processed securely through third-party payment providers. We do not store your complete payment information.

6. Pickup & Delivery

Estimated pickup and delivery times are provided for convenience only.

Actual preparation or delivery times may vary due to:

  • Weather

  • Traffic

  • High order volume

  • Operational circumstances beyond our control

We are not responsible for delays caused by third-party delivery services.

7. Reservations

Reservations are subject to availability.

We reserve the right to cancel or modify reservations when necessary due to operational requirements.

8. Allergies & Dietary Information

Although we strive to accommodate dietary requests, our kitchen handles ingredients including:

  • Milk

  • Eggs

  • Peanuts

  • Tree nuts

  • Wheat

  • Soy

  • Fish

  • Shellfish

  • Sesame

Cross-contact may occur. Customers with severe allergies should inform our staff before ordering.

9. Gift Cards & Promotions

Gift cards, promotional offers, coupons, and discounts:

  • Have no cash value unless required by law.

  • May not be combined unless explicitly stated.

  • May expire according to the promotion’s terms.

10. Intellectual Property

All content on this Website—including logos, photographs, graphics, menus, text, videos, and designs—is the property of Tio Pele or its licensors and is protected by applicable copyright and trademark laws.

You may not reproduce or distribute Website content without prior written permission.

11. User Content

If you submit reviews, photos, comments, or other content, you grant Tio Pele a non-exclusive, royalty-free license to use, display, and publish that content for marketing and promotional purposes.

You are responsible for ensuring your submissions do not violate the rights of others.

12. Third-Party Services

Our Website may contain links to third-party websites or integrate services such as:

  • Online ordering platforms

  • Google Maps

  • Payment processors

  • Social media platforms

We are not responsible for the content, privacy practices, or policies of third-party websites or services.

13. Disclaimer

The Website and all services are provided “as is” and “as available.”

While we strive to keep all information accurate and current, we do not guarantee:

  • Menu availability

  • Pricing accuracy

  • Website availability

  • Error-free operation

14. Limitation of Liability

To the fullest extent permitted by law, Tio Pele shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of this Website or our services.

Our total liability shall not exceed the amount paid by you for the applicable order.

15. Privacy

Your use of this Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

16. Changes to These Terms

We may update these Terms & Conditions at any time without prior notice.

The latest version will always be posted on this page with the effective date.

Continued use of the Website constitutes acceptance of any updates.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted under the laws of the Commonwealth of Virginia and the United States, without regard to conflict of law principles.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through the contact information provided on https://tiopele.com.